Returns & Exchanges
At Trail Grid Pro, we want to ensure your off-road gear meets your expectations, which is why we offer a 30-day return window for items in new, uninstalled condition. If you are not completely satisfied with your purchase, our team is here to help you navigate the return or exchange process efficiently.
Request Authorization
Contact our support team to request a Return Merchandise Authorization (RMA) number before shipping any items back to our warehouse.
Package Your Gear
Place the item in its original manufacturer packaging and secure it inside a sturdy shipping box with the RMA number clearly marked on the exterior.
Ship the Item
Send your return package via a trackable shipping service like UPS or FedEx to the address provided in your authorization email.
Inspection and Refund
Once received, our technicians will inspect the product for completeness; approved returns will be processed for a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing